Jordan Scott Elkins

Keaau, Hawaii
jordanselkins@gmail.com
931-808-3091
GitHub Ripository

Professional Experience

Elkins Design
Freelance Graphic Designer and Photographer
Hilo, HI
July 2017 - Current

• Currently work as a freelance designer for several companies in the Hilo area.
• Work has included creation of original artwork and re-rendering customer art for screenprinting, stickers and websites.

O'Reilly Auto Parts
Retail Service Specialist & Parts Specialist
Tucson, AZ & Hilo, HI
April 2011 -June 2017 (Tucson) & July-2017 - May 2020 (Hilo)

• Shift manager with keys to the store as well as an alarm code used primarily during store closing.
• Main responsibilities included, managing and delegating work for others. Which included but was not limited to:
  • Ensuring daily freight was being put away.
  • Helping with daily paperwork, such as inventory audits and quantity on hand error checks.
  • Ensuring team members are taking breaks as necessary and scheduling lunch breaks to ensure constant coverage at the parts counter.
  • Making managerial overrides on purchases, returns and requested discounts.
• Coaching others on job performance as well as giving performance evaluations.
• Maintain a high level of customer service that our customers expect by making sure that all their needs are met.
• Ensuring we as a team are providing all the parts and or tools our customers may need to get the job done right the first time.
• Intercepting upset customers and try to resolve their issues/concerns the best way possible.
• Meet sales goals, as well as meet a set goal for related items sales.
• Make sure the store is clean, presentable and turn-key for the next business day.
• 500+ hours of on the job training including being an O'Reilly CPP .

Afni Customer Service
Customer Service and Sales Representative
Tucson, AZ
March 2010 - Novmeber 2010

• Main responsibilities included answering customer phone calls for Verizon Communications.
• Answering any customer questions or concerns regarding their billing or services that they are receiving.
• Offered basic troubleshooting and diagnosis prior to tech support escalation.
• Met monthly sales quotas and call time requirements.
• Top Ten sales agent in work group within first month on the call center floor.

Hamilton Ryker Employemnt Agency
Temporary Contract Worker
Manchester, TN
June 2009 - July 2009

• Temporary Seasonal Worker contracted for Fugicolor Film Processing in Tullahoma, TN.
• Film Notcher: consisted of handling exposed customer film negatives and processing them through a film notching machine preparing them for the printing process.
• Occasionally would assist in the printing process if no film was to be processed through the notching machine.

Walmart #0308
Grocery Associate
Manchester, TN
November 2008 - May 2009

• Unloaded incoming freight from our trucks and put them on pallets.
• After unloading using a pallet jack, the freight would be pulled through the store to their respective departments for overnight stocking.
• Assisted customers in finding the products that they needed or looking for.
• Responsible for maintaining product stock on the sales floor shelves (cleaning, fronting and facing and pulling product from the stockroom as needed.)

Willstaff Worldwide
Temporary Contract Employee
McMinnville, TN
March 2008 - May 2008

• Seasonal employee contracted to Federal Mogul Friction Products in Smithville, Tennessee.
• Operated an all in one automated brake pad press.
• Ocassionally had to troubleshoot machine error codes and request maintenance on these machines as needed.

Clear Channel Communications
Board Operator/On Air Personality
McMinnville, TN
June 2007 - July 2008

• Responsible for radio programs to be on the air on time, including introduction and transitioning to and from commercial breaks as needed.
• Responsible for production of commercial and weather "spots" as well as verifying the programming to be played throughout the day is loaded and correct.
• Worked live remote sports broadcasts from the studio taking the live broadcast to and from commercial breaks when called for and ensuring that the broadcast
  was on the air.

Education